Legal information

Download our policy documents below and take a look at our legal information.

Cookies

 

Cookies on sported.org.uk

We use standard technology called ‘cookies’ on this website. A cookie is a small data file that is stored on your computer’s hard drive by your web browser when you access a website.

 

What are cookies?
Cookies enable us to understand who has seen which pages, to determine how frequently particular pages are visited and to show us the most popular areas of our website. They allow us to enrich your experience of using the website and make it more user friendly.

Please note: cookies do not contain confidential or personally identifiable information such as your home address, telephone number or credit card details.

 

How does Sported use cookies?
The cookie settings on this website are set to ‘allow all cookies’ to give you the very best experience. If you continue without changing these settings, you consent to this – but if you want, you can change your settings at any time (See below; Removing and disabling cookies)

 

We use the following types of cookies on sported.org.uk:

 

Session Cookies:
Session cookies enable us to keep track of your movement through the website and allow you to use the site quickly and easily without having to re-enter information.

 

Persistent Cookies:
Persistent cookies help us remember your settings for each time you visit. They enable us to authenticate who you are once you register and to remember your preferences the next time you visit the site. This gives you faster and more convenient access each time you visit our site.

 

Third Party Cookies:
We may use cookies that are set by a partner company to enable us to track user browsing habits to help us to improve how the site runs and personalise to a better user experience. They also help facilitate in campaign delivery through advertisements and email activity as well as providing analytical reporting for our website.

 

Removing and disabling cookies
You can control the cookies on your machine with the ability to turn them on or off. Please note; if you do turn cookies off this will limit the service that we are able to provide to you and may affect your experience of the Sported website. While you will still be able to browse around the site, certain services on the site may not be available to you.

Most browsers automatically accept cookies, if you don’t want us to place cookies on your computer at all, you can set your browser to disable or reject them. This will mean that no website will be able to place cookies on your computer. You can do this by adjusting the preferences within your browser. See www.allaboutcookies.org for further details on how to do this for most browsers.

 

 

Complaints Procedure

 

Sported aims to be efficient, polite and supportive in everything we do. If you think we have treated you unfairly, made mistakes or given you the wrong advice, we have a complaints procedure.

 

You may be disappointed if we turn down your application but you cannot use the complaints procedure to appeal against our decision if we have followed our process correctly.
 Making a complaint will not affect your chances of getting a grant and it will not affect the level of service you receive.

 

If your enquiry is made under the Freedom of Information Act 2000 or it is appropriate to deal with the enquiry in accordance with that Act, Sported will endeavour to acknowledge receipt of the enquiry with 5 working days and respond with the prescribed period of 20 working days.

 

If you however are not satisfied with the way an enquiry has been handled or you feel that we have treated you unfairly, made mistakes or given the wrong advice and you wish to make a complaint then please follow the process outlined below:

 

Send your complaint via letter or email to:

 

Sported

Cassini House

57 St James’s Street
London
SW1A 1LD

 

info@sported.org.uk

 

We will then endeavour to acknowledge receipt of the enquiry with 5 working days and respond within the prescribed period of 20 working days.