Volunteer Services Coordinator

Location:  Flexible (UK-wide)

This is an exciting time to join Sported as we continue to grow and diversify. As Volunteer Services Coordinator, you’d be part of an organisation delivering vital support that is a genuine lifeline for small grassroots groups and the young people they support. We are looking to recruit a capable Volunteer Services Coordinator to join our 50 strong UK wide team, reporting into our Volunteer Services Manager.

You will be responsible for providing an engaging and rewarding experience to all Sported volunteers. You will act as the first point of contact for all potential and existing volunteers.

You will focus on a variety of elements of the volunteer programme’s offer including recruitment, onboarding, and continually supporting all volunteers. You will work closely with the regional and national teams; supporting the engagement and utilisation of volunteers across the organisation.

The ultimate measure of success in this role is volunteer satisfaction and engagement. This relies upon the delivery of excellent customer service treating our volunteers with respect, ensuring that their needs and expectations are met, and are provided with appropriate opportunities.

We are looking for someone with strong interpersonal skills to engage with a range of stakeholders, and a desire to support a growing and diverse volunteer programme.

Essential knowledge and experience:

  • Demonstrable evidence of working closely with volunteers
  • Excellent interpersonal and customer services skills
  • Experience ofworking across a large, mostly remote team of staff and volunteers
  • Excellent organisational and administrative skills with the ability to manage a variety of workloads
  • Excellent communication skills both written and oral
  • Delivering customer focused services
  • Experience of database management
 

Desirable experience:

  • Personal experience of volunteering in the charity, voluntary and/or sports sectors
  • Experience of working with external volunteer organisations
  • An understanding of the needs of groups and organisations offering community sport to disadvantaged young people
  • Use of SurveyMonkey and Mailchimp
  • Experience of delivering training/workshops
 

For more information on the Volunteer Services Coordinator role, please view the job pack:

Volunteer Services Coordinator – Job pack – Feb 2023.

We actively encourage applicants from diverse backgrounds especially from ethnically diverse, LGBTQ+ and disabled communities as well as those with lived experiences of tackling inequalities, as we believe diverse voices are instrumental in creating transformational change. 

Closing date for applications: midday on Monday 27 February 2023

To apply for this role please, click here.