Sported Foundation is a charity registered in England and Wales (1123313) and in Scotland (SCO43161)
Sported Foundation is a company limited by guarantee and registered in England and Wales (06541137)
Sported VAT registration number: 317 0130 53
190 Great Dover Street
Sported aims to be efficient, polite and supportive in everything we do. If you think we have treated you unfairly, made mistakes or given you the wrong advice, we have a complaints procedure.
You may be disappointed if we turn down your application but you cannot use the complaints procedure to appeal against our decision if we have followed our process correctly. Making a complaint will not affect your chances of getting a grant and it will not affect the level of service you receive.
If your enquiry is made under the Freedom of Information Act 2000 or it is appropriate to deal with the enquiry in accordance with that Act, Sported will endeavour to acknowledge receipt of the enquiry with 5 working days and respond with the prescribed period of 20 working days.
If you however are not satisfied with the way an enquiry has been handled or you feel that we have treated you unfairly, made mistakes or given the wrong advice and you wish to make a complaint then please follow the process outlined below:
Send your complaint via letter or email to:
190 Great Dover Street
We will then endeavour to acknowledge receipt of the enquiry with 5 working days and respond within the prescribed period of 20 working days.
Sported is committed to ensuring all personal information we collect is used appropriately for the purpose it was provided for and that it is safe and secure.
This Policy set outs our commitments to you, in compliance with the General Data Protection Regulation (commonly known as the GDPR) and explains how we collect, store and use your personal information.
Collecting specific, relevant personal information is a necessary part of us being able to provide you with any services you may request from us or in providing services to our members or just managing our relationship with you.
When we hold or use your personal information as a data controller we will provide you with a privacy notice which sets out in detail what information we hold about you (such as your contact details, address, etc.), how your personal information may be used and the reasons for these uses, together with details of your rights.
We will provide the Privacy Notice at the start of our relationship with you. However if the applicable privacy notice is updated substantially, then we may provide you with details of the updated version. You are encouraged to check back regularly for updates.
Copies of our current privacy notices can be found below:
THE DIFFERENCE BETWEEN DATA CONTROLLERS/PROCESSORS
A data controller is a person who controls how personal information is processed and used. A data processor is a person who processes and uses personal information in accordance with the instructions of a third party, i.e. the data controller.
This distinction is important. You have certain rights in relation to your personal information, for example the right to be provided with the personal information held about you and details of its use and the right to have certain of your personal information either erased or anonymised, commonly referred to as the right to be forgotten (see below to see what rights you have). These rights can generally only be exercised against a data controller of your information.
In most cases we will be a data controller of your personal information. In any case where we are not a data controller this means that you cannot exercise these rights against us directly (i.e. where we only act as a data processor), but you can do so against the data controller (i.e. the person who controls how we process the personal information). In these cases we will endeavour to inform you who is the data controller of your personal information so that you can direct any such requests to them.
The policies described below are general. For specific information please refer to our Privacy notices for Members, Volunteers and others.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We may use your personal information to manage our relationship with you or to send you information we think you might find useful, provided you have indicated that you are happy to be contacted for these purposes.
WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?
We will only share your personal information in order to undertake our services and development work or when we are required to do so by law. For example, if you are a volunteer mentor for Sported we may share your contact details with the Sported member you will be working with.
We do not sell, trade or rent your personal information to others.
HOW LONG DO WE HOLD ON TO YOUR PERSONAL INFORMATION?
We will only hold your information for as long as required by law or where you ask us to delete records we will delete it earlier.
The duration for which we retain your personal information will differ depending on the type of information and the reason why it was collected. However, in some cases personal information may be retained on a long-term basis: for example, personal information that we need to retain for legal purposes will normally be retained for at least six years in accordance with usual commercial practice and regulatory requirements.
WHAT ARE YOUR RIGHTS?
You are entitled by law to ask for a copy of your personal information at any time.
You are also entitled to ask us to correct, delete or update your personal information, to send your personal information to you or another organisation and to object to automated decision making.
Where you have given us your consent to use your personal information in a particular manner, you also have the right to withdraw this consent at any time.
To exercise any of your rights, or if you have any questions relating to your rights, please contact us at firstname.lastname@example.org
You can also unsubscribe from any communications by clicking on the unsubscribe link in the messages we send to you.
You should note that some of your rights may not apply as they have specific requirements and exemptions which apply to them and they may not also apply to personal information recorded and stored by us. However, your right to withdraw consent or object to processing for direct marketing are absolute rights.
If you are unhappy with the way we are using your personal information you can complain to the UK Information Commissioner’s Office or your local data protection regulator. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/. However, we are here to help and would encourage you to contact us to resolve your complaint first.
LINKING WITH THIRD PARTY SITES
Our Site may, from time to time, contain links to and from the websites of our partners, other volunteering or Sport for Development organisations. If you follow a link to any of these websites, please note that these websites have their own privacy policies and they will be a data controller of your personal information. We do not accept any responsibility or liability for these policies and you should check these policies before you submit any personal information to these websites.
In addition, if you linked to this Site from a third-party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
We employ a variety of technical and organisational measures to keep your personal information safe and to prevent unauthorised access to, or use, or disclosure of it. Unfortunately, no information transmission over the Internet is guaranteed 100% secure nor is any storage of information always 100% secure, but we do take all appropriate steps to protect the security of your personal information.
In common with most websites, our Site logs various information about visitors, including internet protocol (IP) addresses, browser type, internet service provider (ISP) information, referring / exit pages and date / time stamp.
We may use this information to analyse trends, administer the Site, track your movement around the Site and gather broad demographic information.
CHANGES TO THIS POLICY
Any changes we may make to this Policy in the future will be posted on our Site and, where appropriate, notified to you by e-mail. When we change this Policy in a material way, we will update the version date at the bottom of this page. Please check back frequently to see any updates or changes to this Policy and should you object to any alteration, please contact us as set out in the “Contact” section below.
We have not appointed a Data Protection Officer to oversee our compliance with data protection laws as we are not required to do so, however our Governance Team is overseeing our data protection policies and procedures.
In the event of any query or complaint in connection with the information we hold about you, please email email@example.com or write to us at Sported, House of Sport (4th Floor), 190 Great Dover Street, London, SE1 4YB.