Policies and procedures

Policies and procedures

Diversity policy

Complaints procedure

Sported aims to be efficient, polite and supportive in everything we do. If you think we have treated you unfairly, made mistakes or given you the wrong advice, we have a complaints procedure. You may be disappointed if we turn down your application but you cannot use the complaints procedure to appeal against our decision if we have followed our process correctly. Making a complaint will not affect your chances of getting a grant and it will not affect the level of service you receive. If your enquiry is made under the Freedom of Information Act 2000 or it is appropriate to deal with the enquiry in accordance with that Act, Sported will endeavour to acknowledge receipt of the enquiry with 5 working days and respond with the prescribed period of 20 working days. If you however are not satisfied with the way an enquiry has been handled or you feel that we have treated you unfairly, made mistakes or given the wrong advice and you wish to make a complaint then please follow the process outlined below: Send your complaint via letter or email to: We will then endeavour to acknowledge receipt of the enquiry with 5 working days and respond within the prescribed period of 20 working days.

Send your complaint via letter or email to:
Sported Foundation
4th Floor
Marathon House
190 Great Dover Street
London
SE1 4YB
info@sported.org.uk

Sported privacy policy

Sported is committed to ensuring all personal information we collect is used appropriately for the purpose it was provided for and that it is safe and secure. This Policy set outs our commitments to you, in compliance with the General Data Protection Regulation (commonly known as the GDPR) and explains how we collect, store and use your personal information. This is useful if you have low vision, need larger fonts, or need high-contrast colours. You can set Internet Explorer to use the colours and fonts you specify, your default Windows colours and fonts, or the settings you specify in your own style sheet. If you use the Internet Explorer or Netscape browsers to view the Internet, the following guidelines will enable you to enlarge the size of the text and control the colours on your screen.

Copies of our current privacy notices can be found below:

Members Privacy Policy

Volunteers Privacy Policy

Donors Privacy Policy

Sported policies